1. Where and when you can be reached - best email best time (Eastern, Central, Pacific Time).
2. What company you are with.
3. What computer you were using when it happened?
4. What User had the issue?
5. Can you make a screenshot or detail what process you were doing just before-during-after the event?
6. Can you continue to work while this issue exists or is it completely stopping you from working?
7. If SMARTSystem is completely down please call us at 727-483-5306.
8. If your internet is down you need to check with your service provider or IT professional.
We welcome calls/emails from your IT professional.
We are happy to help you in the quickest way available.
Any and all information speeds the troubleshooting process and helps us do the best job for you!